course of the week – OpenSesame

Free course of the week: Mindfulness for organizations

OpenSesame Team — Tue, 08 Dec 2020 22:55:05 +0000

In service industries, the customer is always right, but that simple phrase isn’t an all-encompassing directive for great customer service. A key part of providing satisfying customer service is treating even the most difficult clients with kindness and compassion, a skill that takes practice and training.

In OpenSesame’s free course of the week, learn how customers become happier when strategies of kindness and compassion form the foundation of a company’s customer service proposition. This course, “Mindfulness for Organizations: Kindness, Compassion, and Competitive Advantage” from publisher Big Think, arms your learners with tips and techniques for happier clients that leads to more business.

With courses offered in multiple languages, and available on multiple devices, OpenSesame helps companies like yours develop the world’s most developed and admired global workforces. Check out our free course of the week, and if you have any questions contact us at info@opensesame.com today.

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Free Course of the Week: The Power of Gratitude

OpenSesame Team — Mon, 30 Nov 2020 19:42:55 +0000

After Thanksgiving, we’ve been feeling extra thankful for the great people in our community who have been a source of support and inspiration in what has been a hectic and at times isolating year. However, sometimes it can be difficult to take time to appreciate the people we’re grateful for and even harder to properly communicate our gratitude to them.

In OpenSesame’s free course of the week, learn how to adopt an attitude of gratitude with the tips and techniques presented in the Raising Resiliency series from publisher Mindscaling. The Power of Gratitude course will teach you how to give and receive sincere gratitude. It discusses the importance of creativity in employing different forms of gratitude to best suit different types of employees. As a result, those around you will feel truly appreciated, improving both your personal and working relationships.

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Free course of the week: Building a respectful workplace

OpenSesame Team — Mon, 16 Nov 2020 17:11:27 +0000

Feeling respected and valued at work is vital for a company’s morale and culture. If workers do not feel respected by their peers and supervisors, they may begin to search for work elsewhere. The benefits of a respectful workplace include better morale, teamwork, lower absenteeism, lower turnover of staff, and improved productivity. Low turnover may not initially seem critical to your bottom line, but turnover costs can be expensive. The Saratoga Institute suggests that the average internal cost of turnover ranges from a minimum of one year’s pay and benefits to a maximum of two years’ salary. Other research indicates that total turnover costs can reach as high as 150% of an employee’s base salary.

A more respectful workplace runs more efficiently in many categories, so how can you foster respect in your organization? In OpenSesame’s free course of the week, Eve Ash and Peter Quarry discuss what actually constitutes respect, the different types of respect, and why respect is important. They identify the benefits of a respectful culture and how in turn these are a key predictor of appealing places to work. Get the free course here.

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