Does your work entail interacting with people all the time? Do you do a lot of writing, such as memos, press releases, and statements on behalf of your organization? Are you frequently in front of crowds to deliver speeches or talks? If so, online communication training might be what you need to make your experience a… Read more »
People today demand world-class customer service. They want the companies they deal with to provide outstanding support, relevant advice, and useful information related to the products and services that are offered. If they receive a mediocre or half-hearted response from the customer service team, they will look elsewhere. It is important for businesses to… Read more »
If you’re not a people person, becoming a master of sales could prove to be impossible. You have to love people and be able to relate to them. Sales training, of course, is crucial, but developing a thick skin for rejection remains of paramount importance. Why? Because you need to remain highly motivated. Let me… Read more »
Our previous post Everything That Can Be Digital, Will Be examines the migration of corporate training from traditional instructor-led training to elearning in the context of the digitization of other forms of media, like news, television and music. The conclusion from the data is obvious: Content that can be digital, whether news stories or songs, will… Read more »
One of the greatest industrialists the world has seen, Henry Ford, once said something about teamwork: Coming together is a beginning. Keeping together is progress. Working together is success. Despite the different times we live in today, the basic principles behind teamwork still remain true. Whether your team is composed of two people, a department or… Read more »
In business, success isn’t just everything; it’s the only thing. Achieving that success can prove deadly serious and that causes stress. So to relieve some of that stress, take a short breather to recharge your humor cells and your funny bone. Don’t be surprised if you learn something in the process. Laziness People can… Read more »
Note from editor: This post updated with new tools 6/3/11. A recent LinkedIn eLearning Guild Group member asked “What are the top tools for freelance elearning design and development?” and 100 comments later, there was quite a list. The result was a nice mix of both specific software for getting the work done and advice and… Read more »
Just before Thanksgiving, the American Society for Training & Development released the 2010 State of the Industry Report, a fantastic resource chock full of information on the corporate learning and professional development marketplace. Did you know, for example, that U.S. companies spent more than $125 billion on learning and development activities in 2009? That’s billion with a… Read more »
A small twig is easy enough to break, but put a dozen of the same sticks together and they become very difficult to break. A hundred of them become impossible to crack. That’s one powerful image of teamwork. There are many things in life that can divide a team—that can make it weaker. These tips… Read more »
If you’re looking to forge a career in the world of security, you might want to explore your options in online security training. There are a number of online schools and training institutions that offer the tools and skills to individuals looking to advance their knowledge base and capabilities in order to gain a better… Read more »
It isn’t just for geeks. Why? Because the success of the company is the responsibility of every employee. Every employee needs to know what can jeopardize the company’s computer infrastructure. The reason is simple. One wrong action could crash the system or leak confidential information. These could become disastrous for the business. And when… Read more »
Over the past 12 months there have been lots of posts written by eLearning thought leaders declaring the LMS to be dead in favor of more social and collaborative learning options. While I understand and applaud the reasoning – nurturing informal learning – there are still too many core uses for the LMS which are… Read more »
“Everything that can be digital, will be.” Attributed to Benny Landa, founder of Indigo, the world’s first commercially successful digital offset printing press, in 1993. In the past 15 years, the digitization of media has made content more flexible, affordable and accessible. Content streams from news to music are rapidly transitioning to digital delivery. This transition is… Read more »
There are people out there who want to steal your information and others who merely want to wreck havoc. The following facts could help you ensure those things don’t happen. 1. Unsafe passwords. Don’t ever write down your passwords and leave them at your desk. If ever anyone wanted to break into your computer… Read more »
Imagine for a moment that you’ve jumped ahead eighty years. What would the state of education reveal? No one holds a crystal ball that can tell us this. Eighty years ago, television was still a rare novelty and low capacity electronic computers the size of large rooms were ten years from becoming a reality. Few,… Read more »
OpenSesame relies on the widely-recognized SCORM and AICC standards to ensure that we can connect any author’s courses to any learner’s LMS. Standards are like chalk on a chalkboard: they are the tools that enable us to keep our promise to unlock elearning for authors and consumers through a simple, open marketplace. We have heard from… Read more »
Most people who use Excel spreadsheets are comfortable entering data, using basic formulas and applying minor formatting. That’s all well and good, but you may be using 20 percent or less of Excel’s full capacity. There are some handy little tricks – things that Excel can do that you may have never even heard of.… Read more »
Creating effective elearning courses is kind of like building a collage: a bit of video here, a couple of graphics there, a simulation here and eventually everything comes together to create an engaging and informative experience. If you are an e-learning developer, you know that different media and design techniques are appropriate for different learning… Read more »
I was extremely impressed when I recently performed beta testing for OpenSesame. The value proposition of this service is simple: • Elearning developers can upload and sell standards-compliant elearning • Companies can purchase content, which will operate on any Learning Management System (LMS) Win-Win. Developers get an opportunity to widely market and… Read more »
With consumers now more conscious about the quality of customer service that they get, customer service training is an important factor that businesses the world over are now investing in. Customer service has now been realized to have a direct effect in retaining customers and helping build better business. This has resulted in customer service… Read more »
